My beer is coming out frothy!
- The cooler hasn’t been give sufficient time to cool. Water cooled units must be given at least 1.5 hours to chill. If you have hired a Delta brand (Digi cooler), they only require 10-20 minutes to reach optimum cooling temperature. Always give yourself enough time before serving to allow for a technician callout if required.
- The cooler isn’t turned on! Most times our engineer will turn the cooler off it it is set up a long time before the event is starting. There is no switch on any cooler we supply. Simply plug it in and it will be on. It should make a noise that is audible (the compressor at work) when it is on and cooling.
- The airflow to the cooler is restricted. Insufficient ventilation, caused either by obstructions near the air vents or an ambient temperature of 30C or over can cause the unit to overheat, seriously impeding its ability to cool your beer and can cause damage. Make sure the unit is in a fairly open space with adequate airflow.
- You have left the kegs out in the sun. Kegs must be kept in the shade at all time. Kegs left in the sun can overheat, putting strain on the cooler.
The beer is only coming out in a trickle!
- There could be a kink in one of the supply tubes. In order to work properly the system requires an unrestricted flow of air and product. Check the lines for any kinks.
- The gas may not be turned on. A single turn of the gas bottle valve is sufficient.
- The tap’s flow control is set too slow. As shown in the diagram the tap you have hired probably has an external flow control that regulates the speed of the pour. So if you’re taking five minutes to pour a pint, it’s more than likely the flow control is set too slow.
There’s beer leaking from the keg!
- Try reconnecting the keg.
- This usually only occurs when you have purchased two or more kegs and are attempting to serve them one after the other. Changing a keg isn’t difficult, but before serving, the device connecting the keg to the cooler needs to be attached securely to prevent any leaks.
I’m pouring gas and bubbles!
- It means your keg is empty! If you’re lucky enough to have some more, change it over quickly before your guests get too thirsty!
I’m can hear gas! (Don't panic, turn off the gas)
- All of our gas line is connected using push fit connectors. Sometimes these can come loose if the lines are accidentally pulled on or tugged. Simply push the pipes into the connectors as hard as you can
- If the keg is disconnected and the coupler has been pushed down (This would enage the keg if connected) gass will come out. Simply pop the coupler handle back up. This is also a great way of checking if you have gas coming through the line.
Still experiencing issues?
If none of the above solve your problem, please call the emergency telephone number provided by the engineer who installed the system.
Get in touch...
0333 733 1130
Just like to say thank you for all your help with the order and Jake who delivered the kegs was extremely helpful.
If we get another client wanting kegs, will definitely be recommending and using you again.